Due to the nature of our fragrances and hygiene considerations, MonChéri does not accept returns or exchanges once a perfume has been opened or used.
Returns or replacements are only considered in the following cases:
- You received an incorrect item.
- Your item arrived damaged or defective.
RETURN ELIGIBILITY
To be eligible for a return or replacement:
- The perfume must be unused and unopened.
- The product must remain in its original packaging and condition.
- Proof of purchase must be provided.
- Any issue must be reported within 24 hours of delivery.
HOW TO REQUEST A RETURN
- Contact MonChéri Customer Service within 24 hours of receiving your order.
- Send us clear photos of the incorrect or defective product, along with a photo showing the order airway bill/shipping label attached to your package.
- Once your request is reviewed and approved, our shipping partner will arrange the collection of the item within 3–5 business days.
Please keep the product, packaging, and shipping materials in their original condition until your request has been reviewed.
MonChéri reserves the right to decline requests that do not meet the above conditions.