OVERVIEW
Welcome to MonChéri. The terms “we,” “us,” and “our” refer to MonChéri. We operate this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a seamless fragrance shopping experience (the “Services”).
These Terms of Service, together with any policies referenced within them, describe your rights and responsibilities when accessing or using our Services.
Please read these Terms carefully, as they contain important information regarding your use of our website, purchases, orders, warranties, and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please do not access or use our Services.
SECTION 1 — ACCESS AND ACCOUNT
By using our Services, you confirm that you are legally permitted to enter into agreements under the laws applicable to you.
When using our website or placing an order, you may be asked to provide information such as your name, email address, billing details, payment information, and shipping address.
You agree that all information you provide to MonChéri is accurate, current, and complete, and that you have the right to provide such information.
If you create an account, you are responsible for maintaining the confidentiality of your account information and for all activity carried out through your account. You may not transfer, sell, assign, or otherwise provide your account to another person.
SECTION 2 — OUR PRODUCTS
We make every reasonable effort to display our fragrances and products as accurately as possible.
However, colors, packaging, labels, and product appearance may vary slightly depending on your device, screen settings, lighting, or other factors.
Fragrance perception is also subjective and may vary from person to person. We cannot guarantee that a fragrance will smell exactly as expected based solely on its description or online presentation.
Product descriptions, ingredients, availability, packaging, and other information may be updated or changed at any time without prior notice.
We reserve the right to discontinue products or limit the quantity of products available for purchase at our discretion.
SECTION 3 — ORDERS
When you place an order through our website, you are submitting a request to purchase the selected products.
MonChéri reserves the right to accept, decline, modify, or cancel an order at its discretion, including where there are pricing errors, stock issues, suspected fraudulent activity, or other circumstances that may affect the order.
An order is considered accepted once payment has been successfully processed and the order has been confirmed by us.
Please review your order carefully before completing your purchase, as cancellation requests may not be possible once an order has been processed or prepared for shipment.
If we cancel or modify an order, we will make reasonable efforts to contact you using the information provided at checkout.
Returns and exchanges are governed by our Returns & Exchanges Policy.
You confirm that products purchased from MonChéri are intended for personal or household use and not for unauthorized commercial resale.
SECTION 4 — PRICES AND BILLING
All prices, discounts, promotions, and offers are subject to change without prior notice.
The price charged for your order will be the price displayed at the time your order is placed and will be reflected in your order confirmation.
Shipping fees, taxes, customs duties, or other applicable charges may be added where relevant.
Promotional offers may be subject to additional terms and conditions. Where a promotion has specific terms that conflict with these Terms of Service, the specific promotional terms will apply.
You agree to provide accurate and complete billing, payment, and contact information and to keep this information updated when necessary.
You confirm that you are authorized to use the payment method provided for your purchase and agree to pay all applicable charges associated with your order.
SECTION 5 — SHIPPING AND DELIVERY
We aim to process and deliver orders within the estimated timeframes stated on our website.
Delivery times are estimates and may vary due to circumstances beyond our control, including courier delays, weather conditions, public holidays, incorrect delivery information, or other unforeseen circumstances.
MonChéri is not responsible for delays caused by third-party shipping providers or circumstances outside our reasonable control.
Once an order has been handed over to the designated shipping provider, delivery is subject to the carrier's terms and procedures.
For information regarding damaged, incorrect, or missing orders, please refer to our Returns & Exchanges Policy.
SECTION 6 — INTELLECTUAL PROPERTY
All content available through our Services, including but not limited to our brand name, logo, product names, photographs, graphics, text, designs, videos, audio, packaging, and website design, belongs to MonChéri, its partners, or its respective licensors and is protected by applicable intellectual property laws.
You may use our website for personal and non-commercial purposes only.
You may not reproduce, copy, modify, distribute, publish, sell, create derivative works from, or commercially exploit any content belonging to MonChéri without our prior written permission.
The MonChéri name, logo, product names, designs, slogans, and other brand elements may not be used without our prior written authorization.
All rights not expressly granted under these Terms are reserved by MonChéri.
SECTION 7 — THIRD-PARTY TOOLS
Our Services may include access to certain tools, applications, or services provided by third parties.
These third-party services may be provided on an “as is” and “as available” basis, and we do not necessarily monitor or control their operation.
Your use of third-party tools is subject to the terms and policies of the relevant third-party provider.
We are not responsible for losses or issues arising directly from your use of third-party tools that are outside our reasonable control.
Any new features or tools introduced through our Services in the future will also be subject to these Terms unless otherwise stated.
SECTION 8 — THIRD-PARTY LINKS
Our website may contain links or integrations to third-party websites or services.
We are not responsible for the content, accuracy, availability, security, or practices of third-party websites.
If you choose to access a third-party website through a link on our Services, you do so at your own risk.
Any transactions, services, products, or communications you have with a third party are governed by that third party's terms and policies.
SECTION 9 — SHOPIFY
Our online store is powered by Shopify, which provides the technology and infrastructure that enables us to operate our online store and provide our Services.
However, purchases made through our website are transactions between you and MonChéri.
Shopify is not responsible for the products sold by MonChéri or for the fulfillment of transactions between MonChéri and its customers.
SECTION 10 — PRIVACY
Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
By using our Services, you acknowledge that you have reviewed our Privacy Policy and understand how your information may be handled.
SECTION 11 — CUSTOMER FEEDBACK
If you submit reviews, comments, suggestions, photographs, ideas, or other content to MonChéri (“Feedback”), you grant us permission to use, reproduce, modify, publish, distribute, and display that Feedback for business, promotional, or operational purposes, subject to applicable law.
You confirm that:
- You own or have the necessary rights to submit the Feedback.
- The Feedback does not violate the rights of another person or business.
- The Feedback does not contain unlawful, misleading, abusive, defamatory, or otherwise inappropriate material.
- The Feedback does not contain malicious software or other harmful content.
We reserve the right, but are not obligated, to remove or modify Feedback that we reasonably consider inappropriate or inconsistent with these Terms.
SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or other information.
We reserve the right to correct such errors, update information, modify product details, or cancel orders affected by inaccurate information, including after an order has been placed.
SECTION 13 — PROHIBITED USES
You may use our Services only for lawful purposes.
You may not use our website or Services to:
- Violate any applicable law or regulation.
- Infringe upon our intellectual property rights or the rights of others.
- Harass, threaten, abuse, or harm another person.
- Submit false or misleading information.
- Impersonate another person or entity.
- Distribute spam, malware, viruses, or other harmful content.
- Attempt to gain unauthorized access to our website or systems.
- Copy, reproduce, resell, or commercially exploit our Services without permission.
- Collect personal information belonging to other users without authorization.
- Use automated systems, scraping tools, bots, or other methods to access or extract website content without our written permission.
- Interfere with the security or proper operation of our website.
We reserve the right to suspend or terminate access to our Services if we reasonably believe that these Terms have been violated.
SECTION 14 — TERMINATION
We may suspend or terminate your access to our Services at our discretion where permitted by applicable law, including if you violate these Terms or engage in activity that may harm our business, website, customers, or service providers.
Any obligations or provisions that by their nature should continue after termination will remain in effect.
SECTION 15 — DISCLAIMER OF WARRANTIES
Our Services and website are provided on an “as is” and “as available” basis to the fullest extent permitted by applicable law.
While we make reasonable efforts to provide accurate information, we do not guarantee that the website, its content, or its Services will always be complete, accurate, uninterrupted, secure, or error-free.
We do not guarantee that products will meet every individual expectation, particularly where fragrance preferences and perceptions are subjective.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
SECTION 16 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, MonChéri, its owners, employees, affiliates, contractors, service providers, and partners will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website, Services, or products, except where such liability cannot legally be excluded.
This limitation applies to the fullest extent permitted by applicable law and does not affect any mandatory consumer rights or protections.
SECTION 17 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless MonChéri, its owners, employees, affiliates, contractors, service providers, and partners from claims, losses, damages, or expenses arising from your violation of these Terms, misuse of our Services, or violation of applicable law or the rights of another person.
SECTION 18 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue to remain valid and effective.
SECTION 19 — WAIVER & ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.
These Terms of Service, together with our Privacy Policy and other policies referenced on our website, constitute the agreement governing your use of our Services and supersede any prior agreements or communications relating to the same subject matter.
SECTION 20 — ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations under these Terms where permitted by applicable law.
SECTION 21 — GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which MonChéri is legally established, without prejudice to any mandatory consumer protection rights that may apply to you.
SECTION 22 — HEADINGS
The headings used throughout these Terms are provided for convenience and do not affect the interpretation or meaning of any provision.
SECTION 23 — CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our business, Services, or applicable laws.
The updated version will be posted on this page with the revised Last Updated date.
Your continued use of our website or Services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
SECTION 24 — CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please contact MonChéri Customer Service.
MonChéri Parfums
Last Updated: September 2026